Superior King Room
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Hotel · Nairobi · Nairobi
Mercure Nairobi Upper Hill
A 4-star stay in Nairobi's Upper Hill district with an outdoor pool, spa, and easy access to the city's business and leisure spots.
- Outdoor heated swimming pool
- Spa & wellness centre
- Free Wi-Fi in all rooms
8.5
Great
214 reviews
Booking.com 8.5 · 214 reviews
About
Mercure Nairobi Upper Hill
Mercure Nairobi Upper Hill sits on Kenya Road in the Upper Hill area, roughly 6 km from Uhuru Park. It's a 4-star property with a practical set-up: car rental on site, a ballroom, and meeting facilities, plus an outdoor heated pool and a spa for downtime.
The hotel tends to earn strong marks for its staff and service, and the a la carte breakfast gets frequent mentions. Rooms are soundproofed and come with air conditioning, tea and coffee facilities, and minibars. The property also runs a shuttle service and has a beauty salon, so it's geared toward both business and leisure.
- Non-smoking rooms
- Free Wi-Fi
- Parking
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
In brief
What works, what to weigh
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Strengths
4 reasons to book- Attentive staff — Guests repeatedly mention the helpfulness and warmth of the team, from front desk to housekeeping.
- Comfortable, clean rooms — Rooms are described as spacious, clean, and comfortable, with soundproofing and air conditioning adding to the ease.
- Quality breakfast — The a la carte breakfast earns consistent praise for its variety, including fresh fruit and hot options.
- Good location for business — Positioned in Upper Hill, away from the city center, with easy access to nearby hotels and amenities.
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Worth weighing
3 to weigh- Distance from the city center — At about 6 km from Uhuru Park, the hotel is set away from the main attractions, so expect a drive or shuttle for sightseeing.
- No pets allowed — The property does not permit pets, so travelers with animals will need to look elsewhere.
- Limited room types — Only two room categories are listed—both with king beds—so options for twin or family configurations may be limited.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
King Room
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Room Amenities
- Air conditioning
- In-room safe
- Mini-bar
- Tea and coffee facilities
- Soundproofed rooms
- Flat-screen TV
- Direct dial telephone
- Hair dryer
- Free toiletries
- Electric kettle
Dining
- A la carte restaurant
- Lobby bar
- In-room breakfast
- Packed lunches
- Special diet menus
- Children's buffet
Health & Wellness
- Outdoor heated swimming pool
- Spa & wellness centre
- Sauna
- Steam room
- Exercise gym
Services
- 24-hour security
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shuttle service
- Wake up service
- Bell staff/Porter
- Babysitting/Child services
- Meeting/ Banquet facilities
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.5/10 from 214 reviews
Booking.com · 8.5 · 214 reviews
8.5Verified guest“The property feels safe and is generally clean, with a location that keeps you away from the city center's bustle. Breakfast was excellent—fresh fruit, lots of variety, and heartier options too.”
8.5Verified guest“The a la carte breakfast offered great choices, and the location was both beautiful and comfortable for getting things done. It's very close to both Kenya in Particular and the Crowne Plaza Nairobi.”
8.5Verified guest“Great spot for a family outing, and we enjoyed The Village Market with its kids' playground and activities. The staff, especially Nicolas, were very helpful—he brought medicine to my room quickly when I needed it for a sprained ankle.”
8.5Verified guest“This hotel was fantastic. The room was comfortable and spotless, and housekeeping was on top of everything. The front desk staff were incredibly helpful and accommodating, and the gift shop was fun. I loved this hotel!”
8.5Verified guest“The first receptionist was lovely, bringing us drinks and hand towels while we waited. The room was large and clean, and they were always ready to help.”
8.5Verified guest“The service was exceptional, especially from Felix and his team. Great food and spacious, clean rooms—exceeded my expectations for Nairobi.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Nairobi: The hotel is in the Upper Hill neighborhood, a business district about 6 km from Uhuru Park. A car or shuttle is handy for exploring, and The Village Market—a popular spot for families—is a short drive away.
Kenya Road, Upper Hill, Nairobi, Nairobi, 00100, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 44 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 11:00.
Is parking available at the hotel?
Yes, the hotel provides parking for guests.
Are pets allowed?
No, the hotel does not allow pets.
Does the hotel have a swimming pool?
Yes, there is an outdoor heated swimming pool.
What dining options are available?
There is an a la carte restaurant, a lobby bar, and in-room breakfast. Special diet menus are available, and packed lunches can be arranged.
Is there a shuttle service?
Yes, the hotel offers a shuttle service for guests.
The bottom line
Mercure Nairobi Upper Hill is a dependable 4-star choice in Nairobi's Upper Hill, with strong service, comfortable rooms, and a breakfast that gets consistently good feedback. The distance from the city center is a trade-off for a quieter stay, but the pool and spa make it easy to unwind.
8.5A solid pick for comfort and service, if you're happy to be outside the city core.
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